Your Guide to MoodClinics

A Quick Video Introduction

3 min

Below you can schedule a free consultation with our clinical care specialist (for quick appointment assistance and answers to your questions)

MoodClinics Frequently Asked Questions

1. What Is MoodClinics?

MoodClinics is an online psychiatric service dedicated to providing accessible, affordable, and convenient mental health care. We offer a $99 initial psychiatric evaluation and $99 per scheduled follow-up appointment.

2. What Happens During the $99 Initial Evaluation?

During your initial evaluation, our provider will:

• Conduct a comprehensive assessment of your mental health concerns, symptoms, and medical history.

• Provide a preliminary diagnosis and a personalized treatment plan.

• Prescribe medications when clinically appropriate (excluding pain medications).

• Review our billing policies and answer any questions you may have.

3. How Do I Get Started?

We strongly encourage prospective patients to schedule a free consultation with our clinical specialists. During this consultation, you can ask questions about our services, learn about our process, and receive guidance on scheduling your first appointment. If you decide to move forward, you can book your initial evaluation through our website.

4. How Do I Schedule an Appointment?

• Visit www.moodclinics.com and click on “Schedule Your First Appointment.”

• You’ll be directed to our secure, HIPAA-compliant patient portal to create an account, complete intake forms, and add a credit/debit card (which will only be charged after your initial visit).

• Choose an available date and time; you’ll receive an email confirmation once your appointment is set.

5. When Are Payments Charged?

• Initial Evaluation: $99 is billed at the time of your first appointment.

• Follow-Up Appointments: Each follow-up session is $99 and is billed at the time of the visit.

Please note: A credit/debit card must be on file to ensure smooth billing.

6. What Is Your Cancellation/Rescheduling Policy?

• You must cancel or reschedule at least 48 hours before your appointment to avoid a $99 charge.

• If you cancel or reschedule too late or do not show up, you will be charged $99.

• We encourage rescheduling rather than canceling to maintain continuity of care.

7. How Often Will I Need Appointments?

• For patients on controlled medications or those adjusting to new medications, monthly follow-ups are typically recommended.

• Your provider will advise you on the ideal appointment frequency based on your clinical needs.

8. Do I Need a Visit Before Getting a Medication Refill?

Yes. A follow-up appointment is required before any medication refill, ensuring we can monitor effectiveness, side effects, and adjust dosages if necessary.

9. Are There Any Hidden Fees or Additional Costs?

No. Our fees are transparent:

• $99 for the initial evaluation.

• $99 for each scheduled follow-up appointment.

• A $99 fee applies only if you fail to cancel or reschedule at least 48 hours before your appointment.

10. Do You Accept Insurance?

We do not accept insurance directly. However, we provide detailed receipts for you to submit to your insurance for potential reimbursement. We also accept most HSA/FSA cards for payment.

11. Who Will Be My Psychiatric Provider?

We match you with a licensed, board-certified psychiatrist or psychiatric nurse practitioner who is DEA certified and licensed to practice in your state. The provider is selected based on your clinical needs and their earliest availability.

12. What Conditions Do You Treat?

We diagnose and treat a wide range of mental health conditions, including:

• Depression

• Anxiety Disorders

• Bipolar Disorder

• ADHD

• Other common psychiatric conditions

(Note: We do not treat pain or prescribe pain medications.)

13. How Are Video Sessions Conducted?

All appointments are held via a secure, HIPAA-compliant video platform. You will need a device with a camera and microphone, along with a stable internet connection. A link to join the session will be sent to you before each appointment.

14. Is My Personal Information Secure?

Yes. We adhere to strict HIPAA guidelines and use industry-standard encryption to protect your data and privacy.

15. What If I Need Extra Support Between Sessions?

• You can message your provider through our secure patient portal regarding any medication concerns or questions.

• Additional appointments can be scheduled as needed at $99 per session.

16. What Should I Do in a Crisis or Emergency?

Our telehealth services are not designed for crisis situations. If you are in immediate danger, please:

• Call 911 or your local emergency services.

• Alternatively, call the Suicide Prevention Lifeline at 988 if you are in the United States.

17. Do You Offer Therapy or Counseling Services?

Currently, our focus is on psychiatric evaluations and medication management. We can provide referrals to qualified therapists or counselors if you need additional support.

18. What If I Need Legal or Administrative Documents?

For comprehensive legal, medical, or administrative documentation, we require at least six consecutive months of active care to ensure accuracy and thorough assessment.

19. Do You Operate in All States?

At this time, we primarily serve Arizona. Please check our website or contact us for the latest information on our service areas.

20. How Do Medication Prescriptions Work?

• If medication is indicated, we send an electronic prescription directly to your preferred local pharmacy.

• Refills or dosage adjustments are managed during your follow-up appointments or through secure messaging if appropriate.

21. How Do I Contact MoodClinics?

• Website: www.moodclinics.com (access via our Patient Portal)

• Email: support@moodclinics.com

• Text (Only): (928) 492-6988

Key Takeaways

• Initial Evaluation: $99 for a comprehensive psychiatric assessment and potential medication prescription (excluding pain medications).

• Follow-Up Appointments: $99 per session, billed at the time of the visit.

• Cancellation Policy: Cancel or reschedule at least 48 hours in advance to avoid a $99 charge.

• Getting Started: First-time patients should schedule a free consultation with our clinical specialists to address any questions and set up their initial appointment and patient portal.

• Secure and Convenient: All video sessions are conducted via a secure, HIPAA-compliant platform, ensuring your privacy and care continuity.

If you need further assistance, please reach out to us. We’re here to support you on your journey to better mental health.